Privacy Policy mamak24 — Your Data, Our Responsibility

Introduction

Welcome to the mamak24 Privacy Policy. This document clearly and transparently explains how mamak24.vu ("mamak24", "we") collects, uses, stores, and protects your personal data when you use our platform, website, or mobile app.

We understand that privacy is something every user values deeply. Your trust is our most valuable asset, and we will never take this responsibility lightly. Every decision relating to the handling of your personal data is made with your best interests and security as our top priority.

By registering an account or using any mamak24 service, you confirm that you have read and understood this Privacy Policy. If you have any doubts or questions, our support team is available to assist you at any time.

Personal Data We Collect

Mamak24 only collects data necessary to provide high-quality services and meet legal obligations. The following are the categories of data we collect:

Data you provide directly covers all information you provide during registration, the KYC process, or when contacting our support team. Data collected automatically covers technical information recorded when you access our Platform, including cookies and app usage data.

How We Use Your Data

Every piece of data we collect has a clear and legitimate purpose. mamak24 uses your personal data for the following purposes:

• Account management: Create, verify and manage your member account, including any required KYC processes.
• Transaction processing: Process deposits, withdrawals and all financial transactions securely and accurately.
• Fraud prevention: Detect and prevent fraudulent activity, money laundering and Platform abuse.
• Legal compliance: Meet regulatory requirements, including reporting to relevant authorities when required.
• Customer support: Handle your enquiries, complaints and support requests efficiently.
• Service improvement: Analyse usage patterns to improve the overall quality of the Platform and user experience.
• Marketing communications: Send you information about promotions, bonuses and the latest offers — only if you have consented to receive such communications.

Sharing Data With Third Parties

Mamak24 does not sell, does not rent, and does not trade your personal data to any third party for their own commercial purposes. However, in the course of normal Platform operations, there are certain situations where we need to share your data:

• Payment service providers: Transaction information is shared with licensed payment processors such as FPX, DuitNow and e-wallet providers to facilitate the processing of deposits and withdrawals.
• Game providers: Limited game session data is shared with third-party game providers for game operation purposes only.
• Legal authorities: mamak24 will disclose data when required by court order, regulatory directive, or applicable law.
• Cloud services & infrastructure: Data is stored on secure cloud servers operated by infrastructure providers that comply with international security standards.

All third parties working with mamak24 are bound by strict confidentiality agreements and are required to meet data protection standards at least equivalent to those we provide.

Your Personal Data Security

Mamak24 invests seriously in security infrastructure to ensure your personal data is always protected. The security measures we implement include:

• 256-bit SSL Encryption for all data transmitted between your device and our servers.
• Encryption of data at rest using AES-256 algorithms for all sensitive data stored in our databases.
• Two-factor authentication (2FA) available to all member accounts as an added layer of protection.
• 24/7 security monitoring by an experienced in-house cybersecurity team.
• Penetration testing conducted periodically by independent security auditors.
• Role-based access control ensuring only authorised personnel can access sensitive data.

Data Retention Period

Mamak24 only retains your personal data for as long as it is needed for the purposes stated in this Privacy Policy, or as required by applicable law.

• Active account data: Retained for the duration your account is active and for seven years after account closure, in line with anti-money laundering legal requirements.
• Transaction records: Retained for seven years for audit and regulatory compliance purposes.
• Support communication logs: Retained for three years for quality control and dispute resolution purposes.
• Technical data and access logs: Retained for 12 months for security and fraud detection purposes.
• Marketing data: Retained until you withdraw your consent to receive marketing communications.

When data is no longer required, it will be securely deleted or anonymised using methods that ensure it cannot be recovered or identified.

Cookies & Tracking Technologies

Mamak24 uses cookies and similar tracking technologies to enhance your experience on our Platform. The following are the types of cookies we use:

• Essential Cookies: Required for core Platform functionality such as login session verification and security. These cookies cannot be disabled.
• Performance Cookies: Collect information on how you use the Platform to help us improve our services. All data is collected anonymously.
• Functionality Cookies: Allows the Platform to remember your preferences such as language and display settings to deliver a more personalised experience.
• Analytics Cookies: Helps us understand usage patterns and the overall performance of the Platform.

You may manage your cookie settings through your web browser at any time. Please note that disabling certain cookies may affect some functionality on the mamak24 Platform.

Your Rights Over Personal Data

As a data subject, you have the following rights regarding your personal data held by mamak24. We are committed to making it easy for you to exercise these rights:

Cross-Border Data Transfers

In the course of its operations, mamak24 may transfer your personal data to servers located outside Malaysia. When such transfers occur, we ensure that:

• The recipient country or region provides an adequate level of data protection.
• Comprehensive and legally binding data processing agreements have been signed with all recipients.
• Data transfers are carried out using recognised safeguard mechanisms such as Standard Contractual Clauses or equivalent measures.

Children & Age Restrictions

Mamak24 services are strictly limited to individuals aged 18 and above. We do not knowingly collect any personal data from individuals under the age of 18.

If we discover that a child's personal data has been collected without valid parental or guardian consent, we will take immediate steps to delete that data and terminate the account in question. If you believe we hold a child's personal data, please contact us immediately.

Amendments to the Privacy Policy

Mamak24 reserves the right to update or modify this Privacy Policy from time to time in line with legal changes, technological developments, or improvements to how we handle data. The date of the latest update is always displayed at the top of this document.

When significant changes occur, we will notify you via an in-account notification or your registered email address. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Our Privacy Officer

If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, please do not hesitate to contact us. The mamak24 Privacy team is ready to assist you.

You may reach our Data Privacy Officer via the live chat available on the mamak24 Platform or through our official email. All privacy inquiries are handled in strict confidence and responded to within 48 business hours.

Privacy email address: [email protected]